Privacy Policy
PRIME PLANNING AND BUILDERS INC.
Last updated: 07/06/2025
At Prime Planning and Builders Inc. (hereinafter “Prime,” “we,” or “our”), we are committed to protecting the privacy and personal data of our users, clients, suppliers, and visitors to our website www.primeplanbuild.com.
This Privacy Policy explains how we collect, use, protect, share, and store the personal information you provide or that we obtain when you use our services.
1. Who are we?
Legal Name: Prime Planning and Builders Inc.
Address: 4700 Millenia Blvd, Suite 175, Orlando, FL 32839
Email: info@primeplanbuild.com
Phone: 800-590-6317
2. What information do we collect?
We collect personal information when you:
✅ Visit our website
✅ Complete contact or service request forms
✅ Schedule an appointment or consultation
✅ Call or email us
✅ Interact with us through social media or advertisements
Types of information collected:
✅ Contact data: name, address, phone number, email
✅ Technical data: IP address, browser type, operating system, language, time zone, session duration, pages visited
✅ Browsing data: through cookies, pixels, scripts, etc.
✅ Financial data: for digital payments, such as partial card number, transaction ID, and billing status (we never store full credit card data)
✅ Communication data: email history, calls, completed forms, or requests
✅ Sensitive data: only if voluntarily provided in a specific interaction
3. How do we use your information?
We use your personal information for the following purposes:
✅ To process and schedule service requests (flooring and painting installation)
✅ To communicate with you regarding quotes, projects, invoices, or inquiries
✅ To improve our services, customer support, and website experience
✅ To run marketing and remarketing campaigns with your consent
✅ To comply with legal, regulatory, or contractual obligations
✅ To detect fraud, maintain system integrity, and ensure security
4. Do we share your information?
We do not sell your information.
We may share your data only with:
✅ Technology and marketing service providers under contract (CRM, hosting, automation tools, payment gateways)
✅ Regulatory authorities if legally required
✅ Authorized subcontractors performing services on your property (under confidentiality agreements)
✅ Advertising partners like Google, Meta, or WhatsApp, strictly for analytics and remarketing purposes
All providers are subject to contractual obligations regarding confidentiality and data protection.
5. Your Consent
By using our website, you indicate your acceptance of this Privacy Policy and agree to comply with it.
If you do not agree with our Privacy Policy, please refrain from using our website.
All usage rights are the exclusive property of Prime Planning and Builders Inc.
6. What is our legal basis?
Depending on your location or jurisdiction, we rely on the following legal bases:
✅ Contract execution: to schedule, quote, or perform services
✅ Consent: to send promotions or personalized campaigns
✅ Legitimate interest: to improve internal processes, service quality, and traffic analysis
✅ Legal compliance: when required by law, court order, or competent authority
7. How do we protect your information?
We implement technical and administrative measures to prevent loss, misuse, unauthorized access, alteration, or disclosure of personal data:
✅ SSL Certificate (HTTPS)
✅ Firewalls and secure authentication
✅ Internal access control and minimum privilege principle
✅ Internal policies for secure data handling
✅ Staff training on data privacy
8. How long do we retain your information?
We retain personal data only as long as necessary for the following purposes:
✅ Customer service and contract cycles
✅ Legal or accounting retention periods
✅ Quality analysis or service statistics (in anonymized form)
When data is no longer needed, it is securely deleted or anonymized.
9. Your rights as a data subject
You may exercise the following rights at any time and free of charge:
✅ Access the personal data we hold about you
✅ Request correction of inaccurate or outdated information
✅ Request deletion of your data (unless legally required to retain it)
✅ Withdraw your consent for commercial campaigns
✅ Object to the use of your data for specific purposes
To exercise your rights, contact us at: info@primeplanbuild.com
10. Cookies and tracking technologies
We use cookies and similar technologies to personalize your experience and analyze site traffic. You may review our Cookie Policy here.
11. Minors' Privacy
Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from minors. If you are a parent or legal guardian and believe your child has provided us with personal data, please contact us immediately.
12. International data transfers
If we transfer data to providers located outside the United States, we will do so in accordance with appropriate protection standards, including standard contractual clauses or equivalent safeguards.
13. Changes to this Policy
We may update this Privacy Policy from time to time. The date of the last revision will appear at the top of the document. We encourage you to review this page regularly.
14. Contact
For inquiries related to privacy or data protection:
- Email: info@primeplanbuild.com
- Phone: 800-590-6317
- Address: 4700 Millenia Blvd, Suite 175, Orlando, FL 32838
